TimeCycle - Support

Need help? We're here to assist you with any questions or issues you may have with TimeCycle.

Frequently Asked Questions

Q: Why is the app asking for network permission?

TimeCycle requires network access to sync your data and provide the best user experience. When you first open the app, iOS will ask for permission to access the network. Please tap 'Allow' to continue using all features.

Q: What should I do if I accidentally denied network permission?

If you denied network permission, you can easily enable it by:

Going to iOS Settings
Finding TimeCycle in the app list
Enabling 'Cellular Data' option
Returning to the app

The app will automatically detect the permission change and continue working.

Q: How do I change the app language?

TimeCycle automatically follows your device's language settings. To change the language:

Go to iOS Settings > General > Language & Region
Change your device language to your preferred language
Restart the app

Q: The app is not working properly. What should I do?

If you're experiencing issues:

Make sure you have a stable internet connection
Check that network permissions are enabled
Try closing and reopening the app
Restart your device if the problem persists
Contact our support team if issues continue

Q: Is my data safe and private?

Yes, we take your privacy seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

System Requirements

iOS 12.0 or later
Internet connection required

Troubleshooting

Network Connection Issues

Ensure you have a stable WiFi or cellular connection
Check if other apps can access the internet
Try switching between WiFi and cellular data

App Performance Issues

Close other apps running in the background
Restart your device
Make sure you have the latest version of the app

Contact Support

If you can't find the answer to your question, please don't hesitate to contact us:

Email: tim.doct@gmail.com
Response Time: Within 24 hours
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)

When contacting support, please include:

Your device model and iOS version
App version
Detailed description of the issue
Steps to reproduce the problem